Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aaliyahsrainbow@gmail.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at aaliyahsrainbow@gmail.com.

Customers are responsible for return shipping costs.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All issues must be reported to us within 48 hours to allow us to investigate them. Please ensure that all orders are checked thoroughly upon arrival

If your order arrives incorrectly, contains missing items, or contains any defective items, or you need to report anything of that nature - you need to report this within the above timescale

Reports need to include both a photograph of your order upon arrival (including all packaging) 

It is important to ensure that all packing is kept until your order is inspected as we may require a return of incorrect/damaged goods in order to process a refund. 

Issues reported outside of the above timescale cannot be investigated.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalised items.  Please get in touch if you have questions or concerns about your specific item. 

Personalised Items: We do not offer refunds or returns for personalised products unless they arrive damaged or are lost in transit.

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aaliyahsrainbow@gmail.com.